UNHCR – United Nations Refugee Agency

via A. Caroncini 19 – 00197 Roma
t +39 06 80 2121

The United Nations Refugee Agency was founded in the aftermath of the Second World War and tasked with assisting European citizens who had fled their homes because of the conflict.
On the basis of optimistic forecasts, on 14 December 1950 the United Nations General Assembly established the Office of the United Nations High Commissioner for Refugees (UNHCR) with a three-year mandate to carry out its task, after which it was destined to be dissolved.
On 28 July of the following year, the United Nations Convention relating to the Status of Refugees, the legal basis for assistance to refugees and the guiding statute of UNHCR’s activities, was adopted. The Agency works to protect and assist refugees, but the ultimate goal is to find solutions that allow them to rebuild their lives in peace and dignity.
There are three long-term paths that refugees can pursue with the help of UNHCR: voluntary repatriation, local integration or resettlement in a third country, the latter in cases where the person is unable to return home or remain in the host country.
Through the Be My School project it is possible to build the future of refugee children starting from their most critical need: education. School is the place where they can not only resume their studies, interrupted during their flight, but also return to everyday routines and live a normal life, socialize, find new stimuli and develop useful skills for the future.



P.O. Box 30030 – Nairobi GPO – 00100 Kenya
t +25 420 7621 234

The United Nations Human Settlements Program is a United Nations agency whose task is to promote socially and environmentally sustainable urbanization and guarantee everyone the right to a dignified home.
The organization was founded in 1978 as a result of the first conference on human settlement and sustainable urban development (Habitat I) in Vancouver, Canada in 1976, with a resolution of the General Assembly.
The program is based in Nairobi, Kenya and is headed by an Executive Director.
The organization is committed to the Millennium Development Goals, striving to halve the number of people living in slums by 2020. Funding is provided by governments and humanitarian foundations with totally voluntary contributions.



The office was created in 1991 to provide a more effective and rapid intervention during humanitarian crises and coordinate UN agencies during disasters to provide an integrated response to emergencies The Office for the Coordination of Humanitarian Affairs (OCHA) is responsible for coordinating the humanitarian actions of the various UN agencies.
It has two offices: the headquarters of the organization is in New York, where the Under Secretary General for Humanitarian Affairs / Emergency Relief Coordinator resides; the Geneva Office has a more operational competence, including crises resulting from natural disasters, the management of territorial offices, the coordination and elaboration of Consolidated Appeals (CAP), inter-agency coordination (IASC, “Inter-Agency Standing Committee”) and relations with multilateral institutions based in Europe.
OCHA is also the driving force behind the reform of the UN humanitarian sector, a process begun in 2005 and still ongoing, and manages the Central Emergency Response Fund (CERF), the common fund for an immediate response in the very first phase of a humanitarian emergency.



platz der Vereinten Nationen 1 – 53113 Bonn – Germania
t +49 2288 15 2000

United Nations Volunteers (UNV) is a UN program born with the aim of fostering peace and development in the world through volunteering. Onlive Volunteering helps volunteers find and identify all problems related to human exploitation, hunger and wars.


rue de la Loi 41 – B – 1049 Bruxelles – Belgium
t +32 029 91111 telephone switchboard

ECHO – Directorate-General | European civil protection and humanitarian aid operations

The main task of the Directorate-General for Humanitarian Aid and Civil Protection is to save lives, prevent and alleviate the suffering of individuals and safeguard the integrity and dignity of populations affected by natural disasters and man-made crises.
From its headquarters in Brussels and through a network of local offices around the world, DG ECHO ensures the rapid and effective delivery of EU emergency aid.
The European Commission has developed a joint training program for volunteers and developed European standards for humanitarian organizations working in EU-funded projects around the world to strengthen and support local capacities for crisis prevention, preparedness and recovery.
It finances projects proposed by consortia made up of European and non-European NGOs that aim to consolidate organizations located in countries affected by humanitarian emergencies. It supports activities of European organizations providing technical assistance to their European counterparts to meet the criteria and properly carry out the procedures required to participate in the EU Aid Volunteers initiative. For more information:

DEVCO – Directorate-General | International cooperation and development

The Directorate-General for International Cooperation and Development is the Commission’s service responsible for EU development policy and international aid. Its tasks include international development cooperation, adapting to the evolving needs of partner countries and working closely with the Directorate-General for Neighborhood Policy and Enlargement Negotiations, as well as with other Commission services.



UNESCO House – 1 rue Miollis – 75015 Paris – France
t +33 145 684 936

The CCIVS Coordinating Committee for International Voluntary Service – UNESCO is a non-governmental organization. It brings together hundreds of organizations active in the non-profit sector to foster peace, international exchange, friendship and cooperation.
Its areas of activity are: conservation of cultural heritage, basic and non-formal education, rural development, reconstruction and the environment.


via di San Michele 13 – Rome 
t +39 06 585 | +39 06 531

ICCROM is an intergovernmental organization that works at the service of its Member States to promote the preservation of all forms of cultural heritage, in every region of the world.
The institution operates in the spirit of UNESCO’s 2001 Universal Declaration on Cultural Diversity, which states: “Respect for the diversity of cultures, tolerance, dialogue and cooperation in a climate of trust and mutual understanding are among the best guarantees of international peace and security.” Cyclones, typhoons, floods and earthquakes have been defined as the main threats to human development.
In response to these imminent threats, ICCROM has developed a two-pronged program to improve national capacities for disaster risk prevention and mitigation, while fostering an effective local response to protect heritage during complex emergencies. The aim is to work with Member States and partners to safeguard the World Heritage Sites, promote peace and build resilience



Directorate-General for Cooperation for Development

piazzale della Farnesina 1 – 00135 Roma
t +39 06 36 911

Development cooperation, an integral part of our country’s foreign policy, is based on two fundamental principles.
The first is the need for solidarity to guarantee the protection of life and human dignity to all the inhabitants of the planet.
The second sees in cooperation the method to establish, improve and consolidate relations between different countries and different communities.
This exchange between peers, in addition to increasing the mutual knowledge necessary to understand the real needs of the local communities targeted by the interventions, fosters relations aimed at economic growth, but above all social and human growth, respectful of the environment and different cultures and that knows how to protect the common good – water, food and energy – so as to ensure greater well-being and pursue peace among peoples.
Italian development cooperation policy also aims to pursue these objectives, together with economic, cultural and security diplomacy, and thus consolidate the role and image of our country in the world.



via Salvatore Contarini 25 – 00135 Roma

The Italian Agency for Development Cooperation acts as an operational platform of the Italian cooperation system, strengthening it and making it a protagonist in the fight against poverty, the promotion of peace, the defense of rights and the construction of sustainable development.
The Italian Agency for Development Cooperation is one of the main novelties of the cooperation reform law (Law no. 125/2014), which became operative in January 2016, with the intention of aligning Italy with the main European and international players in the commitment to development.
The Agency is a model shared by all the main European countries and must respond to the need for a more professional and innovative cooperation, with the necessary degree of flexibility of instruments in a scenario that is constantly changing. The Agency has its headquarters in Rome, an office in Florence and 18 offices abroad for monitoring, implementation and analysis on the ground of the development needs of partner countries.
The Agency’s task is to carry out technical-operational activities related to the phases of investigation, formulation, financing, management and control of international cooperation initiatives.
The OSC (Organizations of Civil Society) area collects documents and materials useful to civil organizations and other non-profit entities wishing to carry out international cooperation initiatives with the support of the Agency, which also presents a list of accredited NGOs and job offers around the world.